Frequently Asked Questions
Here are a few of the every day FAQs questions we get asked about systems and products on a frequent basis, operational questions and more. For other questions contact us directly.
Answer1:
It depends on the system. For general information typical ranges are as follows:
- Call Buttons or Push for Service: 120 metres
- Short range staff or customer paging: 200+ metres
- Long range staff or guest paging: up to 2.5 Km
- SMS messaging: unlimited range but depending on provider coverage
- Two-way radios unlicensed: up to 1Km
- Two-way radios licensed: up to 8 Km
- Two-way radios PoC LTE: unlimited range depending on provider coverage
Answer2:
Here in the UK we offer a three year warranty against manufacturing defects. If you damage the item, lose it, or it has suffered from any type of abuse we cannot cover that under warranty. However, please do call us as we can help in many other ways. +44(0)1782 537000.
Answer3:
All LRS products are certified for CE approvals and RoHS compliance (lead free) and we do offer a free service where we can dispose of any end of life products you may have including batteries.
Answer4:
Our products operate on 459.100 MHz which is an allocated frequency for this type of equipment by OFCOM and is entirely legal.
Answer5:
Some products need a license and others are license free as follows:
- PFS Call Buttons - license free.
- Paging systems all types - license required
- Table Tracker - license required
- Non LRS equipment we sell generally does not need a license
- If in doubt ask our customer services
Answer6:
Our customer services team are here to resolve all issues you may have, but here is our commitment to our customers:
- Full technical support free of charge for warranty period
- A full three year warranty applies to all LRS equipment bought from us
- We will resolve all issues to your satisfaction whatever the problem
Answer7:
There are certain procedures we have to follow to allow a free trial of any of our equipment, but a trial is open to new customers only simply because other customers are aware of the high quality and operation of LRS equipment from the UK office. Ask us for full details by either calling us on 01782 537000 or by completing our online form.
Answer8:
We have installed table tracking in locations with well over 200 tables. And while there is no limit on the number of tables that the system can use, to date since 2008 we have never reached any physical limit.
Answer9:
The SIL-Z unit handed to customers can also operate as a pager or 'buzzer' and staff can 'call back' a guest if they need to. Other systems often do not have those features available.
Answer10:
Table tracker is accurate to the exact seat a guest is located in.